• Refund policy

Refund policy

🧾 Refund & Exchange Policy

Returns & Exchanges (14 Days Policy)

✅ Shop with confidence – All orders are eligible for inspection before payment.

We offer a 14-day return and exchange policy starting from the date you receive your order.

To be eligible for a return or exchange:

  • The item must be unused and in its original condition
  • The product must be in its original packaging
  • Proof of purchase is required

📦 Inspection on Delivery

All orders can be inspected upon delivery in the presence of the courier.

If you notice any damage, defect, or incorrect item, please:

  • Refuse receiving the order
  • Inform the courier immediately

This helps us take the necessary action with the shipping company and ensure you receive a replacement quickly.

⚠️ Damaged or Incorrect Items

If you receive a product that is:

  • Damaged
  • Defective
  • Incorrect

Please contact us within 24 hours at:
as.toys.shop@gmail.com

We will review the case and arrange a replacement or solution as soon as possible.

❌ Non-Returnable Items

We do not accept returns in the following cases:

  • Used products
  • Products not in original condition or packaging
  • Sale items
  • Gift cards

🔁 Exchanges

If you want to exchange a product:

  • The item must meet the return conditions
  • Once approved, you can request a replacement item

💰 Refunds

Refunds are processed only after:

  • Receiving the returned item
  • Inspecting its condition

If approved, refunds will be issued within 7–10 business days via your original payment method.

📩 Contact Us

For any return or exchange requests, contact us at:
as.toys.shop@gmail.com